A few words to describe a whole range of activities! This service provides the link between MATISA and its customers for all activities related to the operation of the machines throughout their lifespan. MATISA services occupies the crossroads where commissioning, spare parts, retrofits, documentation, training and coordination between MATISA head office and subsidiaries meet. This concept of a coordinated level of service is critically important to MATISA. Efficiency and durability of a machine are mainly due to a good design and build quality, but the best product will not prove itself without the appropriate quality of maintenance. Due to this concentration of competencies MATISA Services is in a position to guarantee efficiency and long life to your machines, including the older ones.
The true relationship, the one that lasts for decades, where each party gets to know the qualities of the other, starts when your machine is being delivered. We focus on a win-win relation based on mutual trust and respect. Regular and systematic checks, as well as on-going feedback allow us to constantly improve the quality of our products and services.
Our network comprises 8 subsidiaries, multiple agents and skilled technicians. Our extensive spare parts store is permanently replenished. This structure enables MATISA to provide you with outstanding Services.
Our real relationship, the one that will last for decades during which one discovers all the qualities of his partner, begins when you receive your machine. We strive to establish a win-win relationship based on mutual trust and respect. Regular and systematic checks and feedback allow us to constantly improve the quality of our products and services. Our goal: excellence, with you, for you.
Proximity is in the heart of our philosophy. We are at your disposal, always close to you. We systematically advise you in an individual and personal way. Our skilled and experienced consulting teams help you realize your wishes and needs.
Preventive and regular maintenance of your machine helps to preserve its functioning and profitability. Small defects are identified and corrected before they become a problem. Regular maintenance allows you to concentrate on your main activity: maintenance of the track.
Together we can write customized maintenance contracts according to:
This ensures optimal maintenance throughout their machine life. This reduces downtime and increases the profitability of your equipment.
We know your machines. Our service contracts allow the optimization of their operations:
Would you like to entrust us with the management of your MATISA machines? We propose you adapted and individualized solutions for the complete stewardship of your equipment.
A network of about forty technicians around the world is listening to your technical problems; they make every effort to resolve them as soon as possible.
Passionate about their tasks, our specialists put into practice their high level of technical and rail knowledge to ensure the smooth operation of your machines.
Our employees are continuously trained in the operation and use of MATISA products.
We put at your disposal a highly qualified team made up of engineers, technicians and multilingual.
Upon delivery, we provide technical support for your machines.
We administer more than 120,000 item references, 16,000 of which are regularly ordered as spare parts. 6,000 of them, considered as strategic, are available at all times. This differentiated management, based on long experience, allows MATISA and its subsidiaries to deliver your spare parts to you as soon as possible.
Take advantage of our expertise to build up your own stock of spare parts. This collaboration will allow us to better define your needs and optimize the resulting investment.
y purchasing MATISA you opt for the best quality. MATISA parts are designed, manufactured and tested to meet the exact specifications of your machine. We take advantage of your feedback to improve them.
We supply parts for machines that are 20 or even 30 years old. In case of obsolescence of your hardware, we can offer you alternatives. Contact us, we are at your service!
With our experience, we accompany and advise our customers at every stage of the life cycle of their machines.
In order to remain competitive, our customers must continuously adapt their equipment to the ever more demanding requirements of the market, in particular from the technological and safety point of view. We help you to follow this evolution by proposing post-assembly adaptations or complete revisions of your various equipment.
We work closely with you and are committed to providing you with the solutions best suited to your needs.
Delivering high-quality products, designed to last, is MATISA’s top priority. The installation of post-assemblies are is an efficient and economically attractive way to retain this initial quality and keep your equipment at the cutting edge of technology. By integrating the new systems and programs developed by MATISA, you opt for sustainability, reliability and competitiveness.
We produce initial instructions and descriptions upon delivery of your machine. This documentation is live and reflects improvements and modifications to your machine throughout its lifecycle. Your equipment can be properly used and maintained regardless of changes and innovations.
The technical authors work hand in hand with development engineers, assembly and commissioning specialists as well as end users.
Technologies are getting more and more sophisticated, but maintenance and optimal operation of your machine relies on Human Beings.
MATISA MATÉRIEL INDUSTRIEL S.A.
